Cancellation and Refund Policy

E.     CANCELLATION AND REFUND POLICY

DEFINITIONS

“Business days” are all days excluding Saturdays, Sundays and public holidays.
“Date of cancellation” is the date on which a completed Cancellation Form was received by Brainline or, if not submitted on a business day, the first business day thereafter.
“Product” includes all goods and services, i.e. the curriculum purchased upon enrolment.
“Prescribed cancellation period” is at least twenty (20) business days from the receipt of notice, prior to the commencement of the assessment or examination period, as indicated within the applicable clause(s).

I. General cancellation procedure:

1. Should you wish to cancel your contract, a Cancellation Form may be requested from [email protected] (please indicate P-number), at which point you will be sent the form and provided with assistance in its completion. 

2. The completed Cancellation Form may then be sent to [email protected] for processing.

3. Cancellations will be processed within two (2) business days from the date of receipt.

4. The account holder remains liable for any amounts owed to Brainline for the product up to the date of cancellation. 

5. A cancellation of an assessment or examination submitted after the prescribed cancellation period is not eligible for a refund.

6. I remain liable to Brainline for the amount as agreed upon at the time of enrolment, up to the date of cancellation. Brainline reserves the right to impose a reasonable cancellation penalty with respect to any goods supplied or services provided to me regarding this agreement.

7. Each Brainline product has specific cancellation requirements that must be adhered to.

II. Brainline Edu2Go Grade R:

8. The complete Edu2Go product is delivered upon enrolment. The account holder is responsible for payment of this product upon enrolment. 

III. Brainline Edu2Go Grade 1–7 and Optional Formal Assessment:

9. The complete Edu2Go product is delivered upon enrolment, which includes the entire year curriculum and self-assessment package.

10. The account holder is responsible for full settlement of the account upon enrolment.

11. Optional Final Examination:
11.1    A cancellation of enrolment for the June/November Formal Assessment must be submitted within the prescribed cancellation period.
11.2    A full refund will be provided if a Cancellation Form is submitted within the prescribed cancellation period.
11.3    Cancellations received after the prescribed cancellation period will not be refunded.

IV. BrainlineEXPRESS Grade 8–11 and Optional Final Examination:

12. The complete school-based assessment (SBA) portfolio is delivered upon enrolment, which includes the minimum assessment items for the entire academic year.

13. The account holder is responsible for full settlement of the account upon enrolment.

14. Optional Final Examination:
14.1    A cancellation of enrolment for the November Formal Assessment must be submitted within the prescribed cancellation period.
14.2    A full refund will be provided if a Cancellation Form is submitted within the prescribed cancellation period.
14.3    Cancellations received after the prescribed cancellation period will not be refunded.

V. Brainline (IEB-aligned) Grade 8–11:

15. Brainline reserves the right to impose a reasonable cancellation penalty with respect to the product, which includes all assessments and tasks, where a Cancellation Form is submitted during the year of enrolment. 

16. The account holder will be responsible for outstanding payments up to the date of cancellation, as per the Debit Order Mandate submitted during the enrolment process.

17. Where the account for the entire academic year was settled in advance, the refund amount will be calculated based on the date of cancellation. Brainline is entitled to charge a reasonable cancellation penalty as pertains to the specific Brainline product being cancelled.

VI. Brainline (IEB-aligned) Grade 12:

18. The IEB registration fee is immediately due after registration of a matriculant and, therefore, not eligible for refund if a cancellation is submitted after 28 February.

19. Brainline reserves the right to impose a reasonable cancellation penalty with respect to the product, which includes all assessments and tasks, where a Cancellation Form is submitted during the year of enrolment.

20. The account holder will be responsible for outstanding payments up to the date of cancellation, as per the Debit Order Mandate submitted during the enrolment process.

21. Where the account for the entire school year was settled in advance, the refund amount will be calculated based on the date of cancellation. Brainline is entitled to charge a reasonable cancellation penalty as pertains to the specific Brainline product being cancelled.

22. Compulsory fees for the Consumer Studies and Life Sciences practical exam, and concessions (if applicable):
22.1    A cancellation of enrolment that involves the aforementioned compulsory fees may be submitted within the prescribed cancellation period.
22.2    A full refund will be provided if a Cancellation Form is submitted within the prescribed cancellation period.
22.3    Cancellations received after the prescribed cancellation period will not be refunded.

VII. Brainline Matric for Adults:

23. Grade 10–11 (first year):
23.1    The complete Grade 10 curriculum is delivered upon enrolment for the first half of the year, followed by the Grade 11 curriculum for the remainder of the year.
23.2     The account holder is responsible for full settlement of the Grade 10 as well as the Grade 11 account.
23.3    Full settlement of the Grade 10 account is required before the enrolment for Grade 11 will be permitted.

24. Grade 12 (second year): 
24.1    The policy as stated in point 6 (VI) “Brainline (IEB-aligned) Grade 12” above is applicable.
24.2    The account holder is responsible for full settlement of the first year’s account (Grade 10 and Grade 11) before the enrolment for Grade 12 will be permitted.